The responsibilities of an NDIS support coordinator are to be your advocate and guide throughout your NDIS journey. Whether it's helping you to understand your NDIS plan, maximizing your funded supports, or connecting you with community and mainstream services, your support coordinator is here to support you every step of the way. They can also assist with building your independence, strengthening connections with loved ones and carers, and connecting you with trusted providers. So don't hesitate to reach out to them for any help you may need!

NDIS support coordination helps people with disabilities to gain access to the resources, services, and supports they need to live an independent life. It helps in setting goals and finding the right services to achieve them, providing guidance on using NDIS systems and processes such as finding housing and educating advocates. The support coordinator ensures the best possible experience with the NDIS and helps access the necessary services to reach desired goals, while also ensuring the NDIS plan is implemented. Support coordinators also help to ensure that the NDIS plan is implemented effectively and the participants are getting the maximum benefit from the funding.

Eligibility for NDIS funding for support coordination is dependent on your individual needs and goals. Once your NDIS plan is approved, you may receive funded support coordination to assist you in achieving your goals. Getting this type of funded support in your plan depends on your individual needs and circumstances, such as your disability or your situation.

You can look up registered support coordination providers located near you using the Provider Finder tool in the NDIS myplace portal, or online. Additionally, do not hesitate to reach out to your Local Area Coordinator, Early childhood partner, family, or friends to assist you in locating support coordinators in your area. Make sure to consider your support coordinator and ensure they are the right person for you. It is recommended that a service agreement be set in place and your support coordinator can help you in understanding it further.

Your support coordinator should always make sure you have choice and control over your goals and support. They must treat you with respect and communicate with you in your preferred communication style. Support coordinators must develop your plan in your best interest and keep up-to-date with your current NDIS processes and rules set out by the NDIS commission, so you don’t need to worry about the little things.

Support coordinators achieve this by breaking your choices down into smaller parts, or providing you with different options, so you can understand your decisions clearly. Your support coordinator guides you every step of the way in your NDIS journey. They help you make sense of your plan, get the most out of your funding, and find the resources and services you need in the community. They'll support you in becoming more independent, strengthening your relationships with those you care about, and connecting you with providers you can trust.

NDIS support coordinators offer direct support services like managing your NDIS plan, giving you expert advice, introducing you to great service providers, handling paperwork, and anything else you need help with. Your coordinator will work closely with other professionals to make sure you get the best possible outcomes. And if there's anything you need that isn't covered by the NDIS, your coordinator will help you find it and make sure you have the support you need. From respite care to individual support, they've got you covered.

If you'd like a personal advocate and guide to help you navigate your NDIS journey, then we highly recommend you seek support coordination. A support coordinator will assist you in any way they can, based on your unique preferences and choices. They will help you comprehend your NDIS plan, get the most out of your funded support, and connect you with community and mainstream services. They're here to help build your independence, strengthen your connections with loved ones and carers, and find trusted providers. They'll also ensure that all your service agreements and bookings are in order. So, if you're ready for some extra support, don't hesitate to reach out to an NDIS support coordinator!

The NDIS incurs costs for support coordination services, though the specific costs depend on the level of support required. 

Level 1 Support Coordination is the least costly, as it assists a participant to implement their plan by strengthening their ability to connect with the broader systems of support and to understand the purpose of the funded support.  Support connection includes, but is not limited to:

• Understand the Plan
• Connect with Supports and Services
• Establish Supports
• Coach, Refine, Reflect; and
• Report to the NDIA

As well as direct service provision, these support items can be used to claim for:

• Non-Face-to-Face Support Provision 
• Provider Travel 
• Short Notice Cancellations 
• NDIA Requested Reports.

The cost of receiving Level 1 Support Coordination: Support Connection costs an average of A$70.87 per hour but the price is subject to change in regards to where you are receiving your support coordination

Level 2 Support Coordination (Coordination of Supports) empowers participants to design and then build their supports by linking them to the broader systems of support across a complex service delivery environment. Coordination of supports’ main focus is to support participants to direct their lives and assist in building and maintaining a resilient network of formal and informal supports. Coordination of Supports includes, but is not limited to 

• Understand the Plan; 
• Connect with Supports and Services; 
• Design Support Approaches; 
• Establish Support; 
• Coach, Refine, and Reflect; 
• Targeted Support Coordination; 
• Crisis: Planning, Prevention, Mitigation, and Action; 
• Build Capacity and Resilience; and 
• Report to the NDIA. 

As well as direct service provision, these support items can be used to claim for:

• Non-Face-to-Face Support Provision 
• Provider Travel 
• Short Notice Cancellations 
• NDIA Requested Reports.

The cost of receiving Level 2 Support Coordination (Coordination of Supports) costs on average A$100.14 per hour but the price is subject to change regarding where you are receiving your support coordination.

Level 3 Support Coordination (Specialist Coordination) employs an expert or specialist approach to those who have specific high complex needs or high-level risks in a participant’s situation. This is delivered by appropriately qualified and experienced practitioners such as Psychologists, Occupation Therapists, Social Workers, or Mental Health Nurses.

The role of Specialist Support Coordination is to help NDIS participants overcome barriers to accessing the right support and implementing their plan. They assist in reducing complexity and connecting with both funded and broader support systems. They work to negotiate appropriate support solutions with multiple stakeholders and design a comprehensive service plan to address barriers and promote plan implementation. They can also design a complex service plan that encompasses how all the stakeholders in a participant’s life will interact to resolve barriers and promote appropriate plan implementation. Once developed, a Specialist Support Coordinator will continue to monitor the plan, but it may be maintained by one of the participant’s support workers or other care supports. Specialist Support Coordination includes, but is not limited to:

• Understand the Plan; 
• Connect with Supports and Services; 
• Design Support Approaches; 
• Establish Supports; 
• Coach, Refine, Reflect; 
• Targeted Support Coordination; 
• Crisis: Planning, Prevention, Mitigation, and Action; 
• Address Complex Barriers; 
• Design Complex Service Plan; 
• Build Capacity and Resilience; and 
• Report to the NDIA.

As well as direct service provision, these support items can be used to claim for:

• Non-Face-to-Face Support Provision 
• Provider Travel 
• Short Notice Cancellations 
• NDIA Requested Reports.

The cost of receiving Level 3 Support Coordination (Specialist Support Coordination) costs on average A$190.54 per hour but the price is subject to change regarding where you are receiving your support coordination.

Costs may include the NDIS cost model, which estimates the cost of delivering a billable hour of support accounting for all costs associated with the service, and the cost of an audit required to be registered. Additionally, when providing services to clients with disabilities under the NDIS, support coordinators are only allowed to claim travel costs directly related to providing support or service to participants, including non-labor costs such as road tolls, parking, and public transport fares.